Refer to the directory below for our department phone numbers, or email us with any questions and comments regarding our services and programs. Please allow up to 48 hours for a response via email.
Please call Client Services if you need:
- To change or cancel an order
- An immediate response or support from our team
- An answer to any questions about our services
Call Center hours of operation: Mon-Fri: 5:00am - 5:00pm (PST), Sat: 8:30am - 12:30pm (PST)
Directory
| Department | Contact Method | |
|---|---|---|
| Client Services | 866-927-9622 | |
| Genetics Questions | 877-743-6384 | |
| Physician's Line | 877-422-5279 | |
| Private Storage: Semen | 866-477-3762 | |
| Media Inquiries | media@cryobank.com | |
| International Inquiries | +1-310-443-5244 | |